Refund and Returns Policy

Thank you for shopping at Orien Boutique. We are committed to providing you with a delightful shopping experience and ensuring your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a comprehensive refund policy outlined below.

Eligibility for Refunds To be eligible for a refund, please ensure that your request meets the following conditions:

The item must be returned within 30 days from the date of delivery.

The item must be unused, in its original condition, and in the original packaging.

Any accessories, tags, or labels that came with the item must be included.

Personalized or custom-made items may not be eligible for a refund unless they arrived damaged or defective.

Refund Process To initiate a refund, please follow these steps:

Contact our customer support team within the specified timeframe to inform them about the reason for your return and request a refund.

Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

Pack the item securely, including all original packaging and any accompanying materials, and ship it back to us at the provided address.

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for lost or damaged return shipments.

Once we receive the returned item and verify its eligibility for a refund, we will process your refund within [X] business days.

The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing time.

Non-Refundable Items Certain items are generally non-refundable, including:

Gift cards or vouchers.

Sale or clearance items (unless they are defective or damaged).

Items that have been used, washed, altered, or damaged by the customer.

Personalized or custom-made items (unless they arrived damaged or defective).

Shipping and Handling Fees: Please note that shipping and handling fees are non-refundable, unless the return is due to an error on our part, such as sending the wrong item or a defective product. In such cases, we will arrange for the return shipping and cover the associated costs.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to return the item and arrange for a replacement or refund, depending on your preference and product availability.

Exchanges At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return as outlined in our refund policy and placing a new order for the desired item.

Changes to the Refund Policy: We reserve the right to modify or update our refund policy at any time. Any changes will be reflected on this page, and the updated policy will be effective immediately upon posting.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team. We are here to help and ensure your complete satisfaction.

Please note that this refund policy applies to online purchases made directly through our website. If you have made a purchase from one of our authorized retailers or through a third-party platform, please refer to their respective refund policies.

Last updated: 6/12/2023